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Big Madam is an antagonist in Tokyo Ghoul. She is a powerful and influential Ghoul, with an extensive black market network. She was infamous for her abuse on Juuzou Suzuya and even stripping his genital organs so he would became more feminine, which later resulted in him becoming a violent and aggressive member of CCG.
She was voiced by Kimiko Saitō in the Japanese version, and Nancy Sherrard in the English version.
Big Madam is a completely twisted, sadistic, ruthless, and degenerate individual who takes pleasure in inflicting suffering on others. Examples include organizing both auctions of human "goods" and the brutal "Dinner Shows" of the Ghoul Restaurants, with absolutely no concern for the lives of others.
However, Big Madam is also exceptionally sly, cunning, manipulative, and clever, heading a massive underground network and escaped from all CCG's previous pursuits.
In dealing with Juuzou, Big Madam's personality showed the typical patterns of an acrimonious abuser in alternating between affection and violence. When things went well, Big Madam was also extremely joyful, excitable, effervescent, and energetic, but when angered, she would quickly become brutal, heartless, and cruel.
As typical of a villain, Big Madam wasn't above cowardly pleading or bargaining in an effort to escape harm, but would rapidly change moods at a moment's notice.
- Big Madam and Ramsay Bolton from Game of Thrones have both created eunuchs. For Big Madam, the purpose of removing the genitals was to make Juuzou more feminine. For Bolton, the purpose is to remove sexual desire.
- Big Madam could arguably be the most vile and loathsome villain in the Tokyo Ghoul series, due to the horrendous treatment of Juuzou Suzuya (such as removing his genitals).
- After her death, Big Madam's birth sex is revealed to be male and she is referred to by Juuzou as "Father". It is unclear whether she was merely crossdressing as a disguise, as a game similar to what she did to Juuzou, or was actually a trans woman.